World Secrets

 
0-items

Delivery & Return Policy

Delivery and handling

We aim to post your order as soon as possible and at least within three working days, however if you need your order before this then please let us know and we will do our best to make this happen. You will be notified by email when your order has been dispatched. Whilst we strive to ensure that all the goods shown on our website are available we cannot guarantee that they will be. If the items you have chosen to order are not available, we will notify you by email as soon as possible and will offer a full refund or an alternative item.

We will be posting via Royal Mail and Hermes. World Secrets will charge a set amount on each order, irrespective of the number of items ordered.

In the United Kingdom the delivery charge for an order up to the value of £10.00 is £1.50 per order, any order over £10 is £4.50. This will be calculated during the checkout process and will be clearly displayed before payment is taken.

European countries will be charged £20.00 delivery per order. All countries outside of Europe will be charged £35.00 delivery per order. If you live outside of the UK your delivery may be subject to import duties or local taxes. If this is the case, it will be your responsibility to pay these.

Returns and refunds

If you are in any way unhappy with your order you must notify us as soon as possible and you may return it within 14 days for a full refund (less postage) or exchange, provided it is in perfect condition and unworn . Please retain proof of purchase. We regret we do not offer free postage on exchanged or returned items. We advise using a signed for delivery when returning items, as we cannot be responsible for any returns that are lost in the post.